Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations.
Please note that this is not a name brand product, but it is freshly freeze-dried. If the bag is left open for even 10 minutes, moisture from the air can get into the candies and affect their texture, making them sticky. We recommend pouring out a portion for immediate consumption and sealing the bag tightly to preserve freshness and crunchiness.
We understand your concerns and truly appreciate your input—it helps us continue to improve. If there’s anything we can do to make this right, please don’t hesitate to reach out to us at inquiry@vfdfood.com