Refund policy

Orders may be cancelled before shipment. Please contact us at inquiry@vfdfood.com as early as possible. Once shipped, orders cannot be cancelled and must follow our return policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in unopened condition in its original packaging. You'll also need the receipt or proof of purchase. Shipping costs cannot be refunded, and return shipping is not included.

We do not accept refunds for opened products unless a quality issue is confirmed after the product is returned for inspection.

To start a return, you can contact us at inquiry@vfdfood.com. Please note that returns will need to be sent to the following address:

Shipping/Receiving

5498 267 St #101, Langley Twp, BC V4W 3S8

Canada

You can always contact us for any return questions at inquiry@vfdfood.com.

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at inquiry@vfdfood.com.